Terms & Conditions

1. Introduction

1.1 These Terms & Conditions govern the supply by us of any product ordered by you on the site. By agreeing to order a product, you agree to be legally bound by these Terms & Conditions.

1.2 On this site: (a) "Account" means the account that you register for on the website; (b) "Acknowledgement" means our acknowledgement of your order by email; (c) "Breach of Duty" has the meaning given to it in clause 7.1(b); (d) "Working day" means a day which is neither a Saturday nor Sunday nor a public holiday in Singapore; (e) "Confirmation of Order" means our email to you, in which we accept your order per clause 3.9; (f) "Contract" means your order of product(s) which we accept in accordance with clause 3.9 below; (g) "Customer" means an individual who places an order on the website; (h) "Liability" has the meaning given to it in clause 7.1(a); (i) "Order" means the order submitted by you to the website to purchase Product(s); (j) "You" means the Customer who places an order.

1.3 These Terms & Conditions are our copyrighted intellectual property. Use by third parties — even extracts for commercial purposes — is not permitted. Infringements may be subject to legal action.

2. Effect

2.1 These Terms & Conditions shall apply to all contracts made or to be made by us for the sale of products. Nothing stated here affects your statutory rights.

2.2 These Terms & Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, in whatever form and at whatever time, are expressly waived and excluded.

2.3 No other terms or changes shall be binding unless agreed in writing and signed by us.

3. How a Contract is Formed

3.1 When making an Order, you must register for an account on the website and follow the instructions on how to make and amend the order before submitting it.

3.2 Once you select a product you wish to order, you will be shown the charges you must pay including applicable GST and delivery charges. Unless otherwise stipulated, all charges are in SGD.

3.3 You shall pay for the product in full at the time of ordering by supplying acceptable credit/debit card details or via PayPal.

3.4 If you are asked for details of a payment card, you must be fully entitled to use that card. The card must have sufficient funds to cover the payment.

3.5 You undertake that all details provided for the purpose of purchasing are correct. We reserve the right to obtain validation of your payment details before providing the product.

3.6 You are responsible for reviewing the latest Terms & Conditions each time you submit your order.

3.7 Your order remains valid as an offer until we issue our Confirmation of Order.

3.8 We shall not be obliged to supply the product until we have accepted your order. Acknowledgement is purely for information purposes and does not constitute acceptance. We may in our discretion refuse any order for any reason, including unavailability of supplies.

3.9 A Contract shall be formed when we expressly accept your Order by email in the form of a "Confirmation of Order". It shall be deemed to come into effect when dispatched by us.

3.10 If you discover a mistake in your Order after submission, please contact us at support@hannsville.com immediately. We cannot guarantee that we will be able to amend your Order.

3.11 If the price changes before we accept your Order, we will contact you and seek confirmation that you wish to proceed at the amended price.

3.12 A Contract relates only to those Products whose dispatch we have confirmed. We are not obliged to supply any other Products until a Confirmation of Order is issued for those Products.

3.13 You must only submit accurate, non-misleading information and must keep it up to date.

4. Cancellation

4.1 We may cancel a contract if the product is not available for any reason. We will notify you and return any payment made.

4.2 We will usually refund any money received using the same method used to pay for the product.

5. Cancellation by Customer (Non-Faulty Product)

We do not allow cancellation of orders by customers. Please review your order carefully before placing it — once placed, we are not able to modify or cancel it.

6. Faulty Products

6.1 We warrant that: (a) the Product will be delivered undamaged in the quantities ordered; and (b) the Product will conform with the manufacturer's latest published instructions at the time of your Order.

6.2 The Product must be used strictly in accordance with the manufacturer's instructions. It is your responsibility to ensure compliance with those instructions.

6.3 Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.

6.4 In the event that a Product is faulty, you agree to keep the Product in its current condition available for us to inspect within a reasonable time.

6.5 To obtain remedies for a faulty Product, please email support@hannsville.com with: (a) your name, contact number, order number, tracking number (if any), and item name; and (b) reasonable detail of how the Product is alleged to be damaged.

6.6 If we find that the Product has been subject to carelessness, damage or abnormal conditions after delivery, we may at our discretion decide not to replace or refund the Product, and to the extent permitted by law, shall not be liable for any losses, costs, damages, charges or expenses.

7. Limitation of Liability

This clause prevails over all other clauses and sets forth our entire Liability, and your sole and exclusive remedies, for (a) the performance, non-performance, purported performance or delay in performance of these Terms & Conditions, a Contract, or the Site; or (b) otherwise in relation to these Terms & Conditions or the entering into or performance thereof.

8. Guarantee and Complaints Management

8.1 We shall perform our obligations with reasonable care.

8.2 We place great value on customer satisfaction and will attempt to address concerns as soon as possible. In guarantee cases, the manufacturer may need to be involved, which may lengthen resolution time.

8.3 In the event of a complaint, please describe the object of your complaint as accurately as possible and send copies of the Order or at least the order number via email. If you do not receive a confirmation within 5 Business Days, please follow up — rare cases may be caught in spam filters.

9. Circumstances Beyond Our Control

9.1 We shall not be liable for any breach, hindrance or delay in performance attributable to any cause beyond our reasonable control.

9.2 Either party may terminate a Contract forthwith by written notice if a Force Majeure Event lasts for three Business Days or more, with neither party being liable to the other by reason of such termination (other than for refund of Products already paid for and not delivered).

9.3 If we are prevented from fully meeting our obligations to multiple customers by reason of a Force Majeure Event, we may decide at our absolute discretion which contracts to perform and to what extent.

9.4 We are not liable for any damages arising from the use or inability to use our products and website.

10. Notices

10.1 Any notice under a Contract shall be in writing via email addressed to the relevant party at their last known email address.

10.2 Any notice given by email shall be deemed to have been served when the email has been proven to be received by the recipient's server.

11. Advertising on the Site

11.1 We shall use our reasonable endeavours to comply with any relevant regulations relating to the Site published by the Advertising Standards Authority.

12. General

12.1 We shall keep a record of your Order and these Terms & Conditions until six years after acceptance. We advise you to print and keep a copy for your reference.

12.2 No failure or delay by either party in exercising any right under these Terms & Conditions shall operate as a waiver of such right.

12.3 If any clause is declared invalid or unenforceable by any court of competent jurisdiction, such invalidity shall in no way affect any other clause, all of which shall remain in full force and effect.

12.4 Nothing here shall be deemed to create a partnership, agency, or employer-employee relationship between you and us.

12.5 These Terms & Conditions shall be governed and construed in accordance with Singapore Law. Both parties submit to the non-exclusive jurisdiction of the Courts of Singapore.

13. Amendment to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. All amendments will be posted online. Continued use of the Site will be deemed to constitute acceptance of the new Terms & Conditions.

14. Inaccuracy Disclaimer

From time to time, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.